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If you are going to be delayed please be considerate and post that information so that I know you are still with me. If you are able, I would request you check this thread at least once per day so that we can try to resolve your issues effectively and efficiently. Now that I am assisting you, you can expect that I will be very responsive to your situation.

I would like to remind you to make no further changes to your computer unless I direct you to do so.

I will also provide for you detailed information about how you can combat future infections.

When your computer is clean I will alert you of such.

If you do not reply to your topic after 5 days we assume it has been abandoned and I will close it.

Click on this then choose Immediate E-Mail notification and then Proceed and you will be sent an email once I have posted a response.

In the upper right hand corner of the topic you will see the button.

When you post your reply, use the button instead.

If you encounter problems simply stop and tell me. Please do not re-run any programs I suggest.

Please copy and paste all logs into your post unless directed otherwise.

We need to work on this together with confidence. If things are not clear, be sure to stop and let me know.

Please perform all steps in the order they are listed in each set of instructions.

I would be happy to focus on the many others who are waiting in line for assistance. If at any point you would prefer to take your own steps please let me know, I will not be offended. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take.

Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together.

If this was easy we would never have met. Please try to match our commitment to you with your patience toward us.

First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts.

If you would allow me to call you by your first name I would prefer to do that. My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary. Greetings Zandaa and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.